Agent sweet-talked AT&T rep for a phone deal
Will Knight, a WIRED journalist, tested OpenClaw extensively. His agent Molty logged into AT&T, strategized a phone deal negotiation with sales rep Alejandro, ordered groceries from Whole Foods, and automated arXiv research digests.
What Molty Did
- AT&T negotiation: logged into customer support, laid out a sweet-talking strategy for getting a phone deal
- Grocery ordering: Whole Foods via browser (kept trying to checkout with just guacamole)
- ArXiv scraping: automated AI research paper digests
- Email screening: inbox monitoring, flagging, newsletter summaries
- Self-repair: fixed its own config issues and debugged browser problems
How He Set It Up
Email-forwarding with read-only access for security. Knight acknowledged risks of giving an AI real account access. His assessment: impressive capabilities, but context window issues ("cheerful version of Memento") and browser automation brittleness. Published in WIRED.
Results: Balanced WIRED review. Impressive negotiation. Memorable guacamole. Honest about context window limits.
I was impressed to see the bot lay out a strategy for sweet-talking the sales person, Alejandro.